Shipping Policy

Delivery areas and charges

Jack’s Pals offers free standard delivery across Malta and Gozo.

How we fulfil orders

Products are ordered from our supplier after you place your order. We do not hold all products in local stock, so your order may require supplier processing and shipping before delivery.

Delivery times

We’ll do our best to deliver your order within 2 weeks of it being placed. However, delivery may take up to 30 days, unless we expressly agree a different delivery period with you when you order.

Delays and unavailable products

If we become aware of a delay or a problem fulfilling your order, we will contact you using the details provided at checkout.

If we cannot supply your product, we will notify you and refund any payment received.

If delivery does not take place within the agreed period, your statutory rights apply. You may generally give us an additional reasonable period to deliver and cancel for a refund if we still fail to do so. In circumstances where the law allows immediate cancellation, no additional period is required.

Cash on delivery

Cash on delivery is available. Payment is collected when your order is delivered.

Please provide accurate contact details so delivery can be arranged.

Delivery details

Check that your name, address and contact information are correct before placing your order. If you notice an error, contact us promptly at jackspalsmt@gmail.com. We will try to amend the details before dispatch.

Missing or damaged deliveries

If your order has not arrived, arrives damaged or contains the wrong product, contact jackspalsmt@gmail.com with your order number and details of the issue.

We remain responsible for the goods until you, or someone you nominate, physically receives them, except where applicable law provides otherwise. We will investigate delivery problems and arrange the appropriate remedy.

Contact

For shipping enquiries, email jackspalsmt@gmail.com.

Nothing in this policy limits your statutory consumer rights.